Return Policy

Our Philosophy

We are here to help you and believe that we are your advocate by delivering to you the very best products available.
We understand that there may come a time where you need to return a product you have purchased from us. We want to make the returns process as simple and easy as possible for you.

Our Returns Policy

If any product you purchase from us is not fit for its usual purpose or of acceptable quality (through no fault of your own), or you have simply changed your mind we will gladly exchange it.

Stock should be returned in the same packaging and condition as purchased along with your proof of purchase.

 Should you order a non stock item that needs to specially ordered then there is no return available on these products

If the product you are returning is faulty and is covered by a manufacturer's warranty then we may need to send your product or refer you to the manufacturer or repair agent for repair. Below are some examples of products that commonly come with a manufacturer's warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.